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Evan Knox
Cofounder, Homegrown
E-commerce
March 6, 2026

How to Get Your Market Regulars to Order From You Online Between Markets

The fastest way to get your market regulars ordering online between markets is to collect their phone number or email at the booth, send them a short weekly message with what you have available, and give them a simple link to order and pay. Most vendors who do this see their first between-market orders within two weeks from customers they already have, without spending a dollar on ads or adding a second market day.

Your regulars are the easiest people to convert to online ordering. They already trust you, they already love your products, and they already show up most weeks. The only thing missing is a way for them to buy from you on a Tuesday or a Thursday.

This guide walks you through every step, from the conversation at the booth to the weekly message to tracking who converts, all built for a vendor with a day job, no staff, and no complicated tech setup.

The short version: Your regulars already buy from you every Saturday. They just need a way to buy on Tuesday, too. Start by collecting phone numbers or emails at your booth using a sign-up sheet or QR code. Each week, send a short text or email listing what you have available and a link to order. Keep the ordering page dead simple: products, prices, and a pay button. The first time a regular places an online order and picks it up at the booth, the habit starts. Within a month, you can have 5 to 15 regulars ordering between markets without adding a second market day.

Why Do Your Regulars Not Order Online Yet?

It is not because they do not want to. It is because they do not know they can. Your regulars are creatures of habit. They show up Saturday, buy what they see, and leave. The idea that they could order on Wednesday and pick up Saturday has never crossed their mind.

Here is what is actually stopping them:

  • They do not know online ordering exists. You have never mentioned it, so they assume it is not an option.
  • They picture a complicated process. Their experience with online ordering is big retail sites with 47 steps at checkout.
  • They are satisfied with the current routine. Saturday works, so they have no reason to look for an alternative.
  • They do not have your contact info. Even if they wanted to order between markets, they have no way to reach you.
  • They have never been asked. This is the biggest one. Nobody has said, "Hey, want me to text you what's available each week?"

Your job is not to convince them to buy from you. They already do that. Your job is to show them a simpler way to guarantee they get what they want every week.

"Your regulars are not refusing to order online. They just do not know it is an option, and nobody has shown them how easy it is."

How Do You Start the Conversation at the Booth?

You start with a single sentence said to each regular as they pay. This is the most important step in the entire process, and it is the one every platform marketing page skips over.

You do not need a marketing campaign or a flyer. You need a 10-second sentence that plants the idea while the customer is standing right in front of you, money in hand.

Here are three scripts that work:

  1. "I'm taking orders between markets now. Want me to text you what's available each week?" Simple, works for any product.
  2. "If you order by Wednesday, I'll have yours bagged and ready when you get here Saturday. Want to try it?" Leads with convenience for regulars who buy the same thing weekly.
  3. "I sold out of the cinnamon rolls last week before you got here. If I text you on Tuesday, you can claim yours before they're gone." The scarcity angle. Regulars who have been burned by sellouts convert the fastest.

Notice what these scripts have in common. None of them mention technology, apps, or websites. They pitch the outcome: guaranteed availability and convenience. That is what regulars care about.

Say it every Saturday for at least a month. The first time, most people nod and move on. By the third or fourth week, they hand you their phone number.

  • Say it while they are paying, not while they are browsing. They are most receptive after committing to a purchase.
  • Personalize it. "You always grab the sourdough, right? I can make sure one has your name on it every week."
  • Do not explain the whole process. Just get the phone number. Details come later.
  • Do not be pushy. If someone says no, say "No problem, it's here whenever you want it." They will probably sign up in a few weeks.

"You do not need a marketing campaign to get regulars ordering online. You need one sentence, said to every customer, every Saturday, for a month."

What Is the Simplest Way to Collect Contact Info?

A clipboard with a piece of paper on your table. Write "Get my weekly menu by text — leave your name and phone number" at the top, and set it where customers can see it. Zero cost, works immediately.

Three methods, all free:

  • Clipboard sign-up sheet. Paper and pen. Columns for name and phone number. Put it next to your cash box. After market day, add the numbers to your phone contacts.
  • QR code on a table sign. Link to a free Google Form that collects name and phone number. Print once, use all season. Customers scan and fill it out in 10 seconds.
  • Ask and add manually. "What's your number? I'll text you Tuesday." Add them to your phone contacts right there. Best when your list is under 20 people.
Method Cost Setup Time Best For
Clipboard sign-up sheet $0 2 minutes Vendors starting today
QR code to Google Form $0 15 minutes Vendors comfortable with a phone
Ask and save to phone $0 0 minutes Vendors with fewer than 20 regulars

Your goal is 5 to 10 sign-ups per market day. In a month, you will have 20 to 40 contacts, more than enough for consistent between-market orders.

Do not ask for too much. Name and phone number is enough. The more fields you add, the fewer people fill it out. For more strategies on QR codes and booth sign-ups, our guide on converting market customers to online customers goes deeper.

"A clipboard, a pen, and the words 'want me to text you what's available each week?' will get you 5 to 10 sign-ups per market day."

What Message Should You Send and When?

Send a short text message every Tuesday or Wednesday listing what you have available that week and a link to order. Keep it to 3 to 5 lines. No novels, no graphics. Just what you are making, what it costs, and how to order.

Here is a message that works:

Hey! Here's what I've got this week:
- Sourdough loaf — $8
- Cinnamon rolls (6-pack) — $12
- Strawberry jam (8 oz) — $7
Order by Thursday for Saturday pickup: [link]

Your regulars already know who you are. They do not need a sales pitch. They need a reminder and a link.

When to send:

  • Tuesday or Wednesday for a Saturday market. Enough time to decide, enough time to bake.
  • Too early (Sunday) and they forget. Too late (Friday) and you cannot adjust production.
  • Same day, same time, every week. Consistency builds the habit. If regulars know they will hear from you every Tuesday at 10 a.m., they start expecting it.

Text messages are the best channel for a small list. They have a 90 to 98 percent open rate compared to just 28.6 percent for email, according to Omnisend's SMS marketing research, which is why a simple text to 20 regulars gets more orders than a polished email newsletter.

For a list under 50, individual texts or a group text work perfectly. It takes about five minutes. For a list over 50, consider Mailchimp's free tier or an ordering platform that sends updates automatically. But do not let tool research delay your first message.

Always include the ordering link in every message. Never make regulars search for it or remember it.

"Send the same message, on the same day, every single week. Three to five lines, a short menu, and a link to order. That is all it takes."

With Homegrown, your customers get a simple link to browse your menu and place orders from their phone. No app downloads, no account creation. Just pick, pay, and pick up. Set up your storefront in 15 minutes.

How Do You Make the First Order Completely Frictionless?

The first online order is the hardest one. After that, most regulars stick with it because it is easier than showing up and hoping you have not sold out. Your job is to remove every barrier between "I want to order" and "order placed."

Frictionless means five things:

  1. No account creation required. If your ordering page asks for a username and password, most regulars will close the tab and wait until Saturday.
  2. No app to download. A web link in their phone browser is all they need.
  3. Three clicks or fewer: pick product, add to cart, pay.
  4. Familiar payment options. Credit card and Apple Pay. Not a tool they have never heard of.
  5. Clear pickup instructions. "I'll have it bagged at my booth Saturday 8 AM to 1 PM."

Common friction points that kill first orders:

  • Requiring an account or password. Number one killer. Your regulars buy from you in cash. Creating an account feels like signing up for a bank.
  • Too many products. Keep it to 5 to 8 items. Thirty options overwhelm people used to glancing at your booth.
  • No photos. Even a quick phone photo helps. People buy with their eyes, even online.
  • Unclear pickup details. If they do not know how pickup works, they will not order.
  • Unfamiliar payment processor. If the checkout looks sketchy, they will not enter their card number.

For a step-by-step walkthrough, our guide on adding online ordering to your existing farmers market business covers product setup, payment, and pickup details.

Offer a small nudge for the first order: "Order online this week and I'll throw in an extra cookie" or "First online order gets priority pickup." Get them through it once. After that, the friction disappears.

"If your ordering page requires an account, a password, and more than three clicks, your regulars will just wait until Saturday and buy in person."

How Do You Track Who Converts and Who Needs a Nudge?

Track it with a simple notebook or spreadsheet. Three columns: name, sign-up date, first online order date. After three to four weeks, you will see exactly who is ordering online, who tried it once, and who still needs a push.

Name Signed Up First Order Orders This Month Status
Sarah Mar 1 Mar 8 3 Converted
Mike Mar 1 Mar 15 1 Tried once
Jen Mar 8 -- 0 Needs nudge
Tom Mar 15 Mar 22 2 Converted

After three to four weeks, your list splits into three groups:

  1. Converted. These regulars order online most weeks. They are your best customers. Keep sending the weekly message.
  2. Tried once. They placed one order but went back to walk-up. A simple "Missed you last week! Same link works any time: [link]" is enough.
  3. Signed up but never ordered. They gave you their number but have not placed an order. These people need a personal nudge.

For the "never ordered" group, send a personal text: "Hey Jen, I've got your favorite sourdough on the menu this week. Want me to set one aside? Here's the link: [link]." A personal message converts far better than a broadcast because it feels like you are talking to them, not at them.

You can build this tracking into your broader weekly workflow. Our guide on turning one farmers market into a full week of orders shows how the tracking step fits a Monday-through-Saturday schedule.

After six to eight weeks, most active regulars will fall into the "converted" bucket if you keep sending the weekly message consistently.

"After four weeks of tracking, you will see exactly who orders online, who tried it once, and who needs a personal nudge to place their first order."

How Do You Turn One Online Order Into a Weekly Habit?

You turn a single order into a weekly habit by being consistent. Same message, same day, every week. Your consistency creates their consistency. Skip a week, and they assume the link is not active.

Five tactics that build the habit:

  1. Confirm every order. "Got your order! It'll be ready Saturday." This closes the loop.
  2. Thank them at pickup. "Thanks for ordering ahead. Same link works next week." Reinforces the behavior in person.
  3. Convert walk-up regulars one at a time. "You know you can lock this in by Wednesday so I never run out on you?"
  4. Offer an online-only item occasionally. A special flavor or larger size not available walk-up. Gives regulars a reason to check the ordering page.
  5. Post "sold out" updates after market day. Letting people know you sold out motivates pre-ordering next week.

The tipping point comes when 30 to 50 percent of your regulars order online. At that point, word of mouth does the converting. "Oh, I just order from her on Wednesday and it's ready when I get here."

Even a basic weekly message to a small list pays off. Email marketing generates an average of $36 for every $1 spent, according to Litmus research on email ROI, and text messages perform even better for lists under 50 people. A five-minute text to 25 regulars every Tuesday can generate hundreds of dollars in new weekly revenue.

Once a regular orders online three weeks in a row, it becomes their default. They stop thinking about whether to order and start thinking about what to order.

"Once a regular orders online three weeks in a row, the habit sticks. Your job is to make those first three weeks as easy as possible."

Homegrown sends automatic order confirmations and reminders so you do not have to text each customer individually. Your regulars get a simple link, you get paid before you start baking. Try it free for 7 days.

What If Your Regulars Are Not Tech-Savvy?

Many market regulars are over 50, and some are not comfortable with apps or online payments. This is not a barrier. It just changes the approach.

Text messages work better than any other channel for older customers because they already know how to text. Sending "two loaves and a jam" is no different from texting their grandkids.

Low-tech alternatives that still generate between-market orders:

  • Text message ordering. They text you directly with what they want. You confirm and have it ready. This is still a between-market order even if it never touches a website.
  • Phone call ordering. Take the order by phone, write it down. A two-minute call is worth a $25 order.
  • Pre-printed order form. Hand out a paper form Saturday. Customers fill it out at home and return it the following week.
  • A family member helps. An elderly regular tells their daughter about your bread. The daughter orders online. You still get the sale.

The goal is between-market revenue, not forcing everyone through one channel. If a customer texts their order, great. If another uses the ordering page, great. If someone calls Tuesday asking you to set aside two jars of jam, that is still a between-market order.

For tips on building a pre-order page that even non-tech-savvy customers can use, keep it to five or fewer products, big buttons, and no required account creation.

"If a regular can send a text message, they can place a between-market order. The technology does not have to be fancy. It just has to exist."

Frequently Asked Questions

How many regulars do I need before online ordering is worth it?

You can start with as few as 5 to 10 regulars. Even if only half order online in a given week, that is 3 to 5 guaranteed orders you did not have before. Five orders at $15 each is $75 per week in new revenue. The list grows every market day, so start collecting contact info now even if your list feels small.

Should I charge the same prices online as at the market?

Yes. Keep prices consistent. Regulars will notice if your sourdough is $8 at the booth and $10 online, and it feels like a penalty for ordering ahead. If you need to cover platform fees, add a small order minimum like $15 rather than raising individual prices.

What if a regular signs up but never places an online order?

Send a personal text mentioning a product they usually buy: "Hey Sarah, I've got your cinnamon rolls on the menu this week. Want me to set some aside?" A personal nudge converts more than a broadcast message. If they still prefer buying in person after a few nudges, that is fine. They are still a customer.

Do I need a website to take orders between markets?

No. You need an ordering page, not a full website. A simple storefront gives you a shareable link where customers can see your menu, pick what they want, and pay. You can have an ordering page live in 15 minutes without any web design skills.

What is the best day to send my weekly availability message?

Tuesday or Wednesday works best for a Saturday market. It gives customers time to decide and gives you time to adjust production. Pick one day and stick with it every week. Consistency is what builds the ordering habit.

How do I handle customers who want to order online but pay cash at pickup?

Prepayment is better for both of you because it guarantees payment, reduces no-shows, and means you are not making change at a busy booth. If a regular insists on cash, take the order online and mark it as "pay at pickup." The order itself is still captured.

What if I sell out of something after taking online orders?

Set a cap on each product so your ordering page closes that item when the limit is reached. If you make 24 cinnamon rolls, set the online cap at 10 to 12 and save the rest for walk-up customers. Adjust the split each week based on what actually sells.

Your regulars already love what you make. Give them a way to order between markets and watch your weekly revenue grow. Homegrown gives you a simple storefront, automatic confirmations, and built-in payments, all for $10 a month. Start your free 7-day trial.

About the Author

Evan Knox is the cofounder of Homegrown, where he works with hundreds of small food vendors across the country to sell online. He and his Co-founder David built Homegrown after seeing how many local vendors were stuck taking orders through DMs and cash-only sales.

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